Privacy Policy

1. Information We Collect

When you browse our website, place an order, create an account, contact our team or use our services, we may collect information necessary to provide you with a smooth shopping experience.

Personal Information

• Full name
• Phone number
• Email address
• Billing and delivery address
• Order and transaction details
• Information shared during customer support communications

Technical Information

We may automatically collect certain technical information, including browser type, device information, IP address, pages visited and general website usage information.

2. How We Use Your Information

Information collected through our website may be used for the following purposes:

• Processing and fulfilling your orders.
• Arranging delivery to your provided address.
• Communicating with you about your orders.
• Providing customer support.
• Processing payments and maintaining transaction records.
• Improving our website, products and services.
• Sending important service-related notifications.
• Protecting our website from fraud or unauthorized activity.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to remember preferences, improve website functionality and understand how visitors use our website.

Some cookies may also be placed by third-party services that are integrated with our Shopify store.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

4. Payment Information

Online payments may be processed through third-party payment providers. Payment information is handled according to the security and privacy practices of the applicable payment provider.

Joy Fresh Mart does not intentionally store complete payment card information on its own website systems.

5. Sharing of Information

We do not sell or rent your personal information for monetary gain. We may share necessary information with trusted service providers when required to operate our business and fulfill your requests.

This may include:

• Payment processing providers
• Delivery and logistics partners
• Website and technology service providers
• Customer communication and support services
• Legal or regulatory authorities where required by law

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records and meet applicable legal or regulatory requirements.

8. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including requesting access to, correction of, or deletion of certain information.

If you would like to make a privacy-related request, please contact us using the contact details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites, applications or services. Joy Fresh Mart is not responsible for the privacy practices or content of third-party websites that we do not operate.

We recommend reviewing the privacy policies of those websites before providing them with personal information.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information directly from children. If you believe that personal information belonging to a child has been provided to us, please contact us so that appropriate action can be considered.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable requirements.

Any updated version will be published on this page along with the revised “Last Updated” date.

12. Contact Information

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, you can contact Joy Fresh Mart using the details below.