Terms & Conditions

1. About Joy Fresh Mart

Joy Fresh Mart is a farm-connected food brand offering fresh and naturally sourced food products through its online store.

Our brands include Dairy Joy, Agro Joy and Egg Joy, covering products such as dairy products, ghee, farm produce, eggs and selected grocery items.

Our farm is located at Devlavas, Pataudi, Gurgaon – 122503, Haryana.

2. Use of Our Website

By using this website, you agree to use it only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to the website or its systems.
• Copy, reproduce or misuse website content without permission.
• Interfere with the website's functionality or security.
• Submit false, misleading or unauthorized information.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices and other information displayed on our website are accurate and up to date.

However, product appearance, packaging, colour, size and other visual characteristics may vary slightly from images displayed online.

Availability of products may change without prior notice.

4. Pricing

Product prices displayed on the website are subject to change without prior notice.

The price applicable to an order is the price displayed at the time the order is placed, subject to any applicable taxes, delivery charges, discounts or other charges shown during checkout.

In the event of an obvious pricing or technical error, Joy Fresh Mart reserves the right to correct the error and, where necessary, cancel the affected order.

5. Orders & Order Confirmation

When you place an order through our website, you are making a request to purchase the selected products.

An order confirmation may be sent to the contact details provided during checkout.

We reserve the right to accept, reject or cancel an order where necessary, including situations involving product availability, pricing errors, delivery limitations or suspected fraudulent activity.

6. Delivery

We currently provide delivery services in selected locations, including:

• Gurgaon
• Delhi NCR
• Rewari
• Bhiwadi

Delivery availability may vary depending on the customer's exact location and product availability.

Estimated delivery times are indicative and may be affected by weather, traffic, operational conditions, holidays or other circumstances beyond our reasonable control.

7. Delivery Address & Customer Responsibility

Customers are responsible for providing a complete and accurate delivery address and valid contact information.

Joy Fresh Mart will not be responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccessible delivery information provided by the customer.

8. Payments

Payments may be processed through available payment methods and third-party payment service providers integrated with our online store.

Customers are responsible for providing accurate payment and billing information.

We do not knowingly store complete payment card information on our own website systems.

9. Cancellation & Refunds

Order cancellation, return and refund eligibility may depend on the product purchased, order status and applicable business policies.

Perishable or fresh food products may have specific cancellation or return limitations because of their nature.

10. Fresh & Perishable Products

Certain products sold through Joy Fresh Mart may be fresh or perishable in nature.

Customers should follow the storage, handling and consumption instructions provided with the applicable product.

Product quality may be affected by improper storage or handling after delivery.

11. Offers, Discounts & Promotions

From time to time, Joy Fresh Mart may offer discounts, promotional prices, coupons or other promotional benefits.

Promotional offers may be subject to additional terms, validity periods, product restrictions or minimum order requirements.

Unless specifically stated otherwise, promotional offers cannot be assumed to be combined with other offers.

12. Intellectual Property

All website content, including logos, brand names, photographs, graphics, designs, text, product descriptions and other materials, is owned by or licensed to Joy Fresh Mart unless otherwise stated.

You may not reproduce, modify, distribute, publish or commercially use our content without prior written permission.

13. User Reviews & Submitted Content

If you submit a review, testimonial, photograph, comment or other content to Joy Fresh Mart, you confirm that you have the right to submit that content.

We may use submitted content for legitimate business, informational or promotional purposes, subject to applicable law and our privacy practices.

We reserve the right to remove content that is unlawful, offensive, misleading, abusive or unrelated to our products or services.

14. Limitation of Liability

To the extent permitted by applicable law, Joy Fresh Mart shall not be responsible for losses resulting from circumstances beyond our reasonable control, including interruptions to website services, delivery disruptions, natural events, technical failures or third-party service interruptions.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Third-Party Services

Our website may use third-party services for payments, analytics, delivery, communication, website functionality and other business operations.

Your use of third-party services may also be subject to the terms and policies of those third parties.

16. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our control.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used and protected.

18. Changes to These Terms

Joy Fresh Mart may update these Terms & Conditions from time to time to reflect changes in our products, services, website or applicable requirements.

Updated terms will be published on this page with a revised “Last Updated” date.

19. Governing Law

These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.

20. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products or services, please contact Joy Fresh Mart.